Understand the warranty coverage, exclusions, and claim procedures for refurbished phones and repair services available through FixFlip.
FixFlip connects customers with participating phone dealers and repair service partners. Warranty coverage depends on the particular product or repair service and the terms offered by the responsible partner.
FixFlip receives commission from participating partners. The relevant partner is generally responsible for providing the disclosed product or service warranty unless the transaction expressly states otherwise.
A refurbished phone carries a six-month warranty only where the applicable product listing or order confirmation expressly provides this coverage.
Before purchase, the customer should be able to review:
The warranty document provided with the specific device takes precedence in identifying the particular coverage, subject to applicable law.
Coverage depends on the specific warranty offered by the partner. Where included, it may cover eligible manufacturing or hardware defects that arise during the warranty period.
Battery performance, screen defects, charging issues and other components are covered only to the extent expressly included in the applicable warranty.
No guarantee of a minimum battery-health percentage is made unless it is expressly stated in the applicable product warranty.
Subject to applicable law and the particular warranty, exclusions may include:
An exclusion will not apply where it would unlawfully remove a customer's statutory rights.
A warranty for a repair is separate from the refurbished-device warranty.
Repair coverage, if offered, depends on the relevant repair quotation, invoice or warranty document.
It should specify the duration, parts or labour covered, exclusions and responsible service provider.
A six-month repair warranty must not be assumed unless it is actually offered for that specific service.
Customers should contact fixflipindia@gmail.com or the warranty provider identified in their order documents.
Please provide, where applicable:
FixFlip may help coordinate communication with the relevant dealer or repair partner.
The responsible warranty provider will assess the claim against the applicable warranty terms and law.
Depending on the circumstances, available remedies may include repair, replacement or refund where applicable.
The provider must not use the warranty terms to avoid remedies required by law.
Any inspection, collection, delivery or service charge must be disclosed in advance where applicable.
FixFlip does not represent that every device or repair service carries the same warranty.
The applicable product or service listing and transaction documents must be checked before purchase.
For warranty enquiries, claim assistance, or support, please contact FixFlip Support.
Address: WEST DELHI 110018
