Section 1.0
Introduction
FixFlip ("we", "us", "our") operates an online platform at
https://fixflip.in
that connects customers with participating mobile phone
dealers and repair service partners.
FixFlip earns commissions from participating partners.
Customers generally make payments directly to the relevant
dealer or repair partner, rather than to FixFlip.
This Privacy Policy explains how we collect, use, store
and share personal information when you use our website,
application or services.
Section 2.0
Information We Collect
Depending on the service you use, we may collect:
-
Name, mobile number, email address and contact details.
-
Address and location information required for
doorstep services or delivery.
-
Phone model, device condition, IMEI or serial
number where necessary.
-
Product enquiries, order details, repair requests
and transaction status.
-
Information shared with customer support.
-
Technical information such as IP address, browser
type, device information and website usage data,
where collected.
-
Payment confirmation or transaction reference
information where necessary.
We do not claim to collect complete payment-card or
banking credentials unless our systems actually do so.
Section 3.0
How We Use Information
We use relevant information to:
-
Connect customers with participating dealers
and repair partners.
-
Facilitate phone buying, selling and repair requests.
-
Share necessary customer details with the
selected partner.
-
Coordinate appointments, inspections, delivery
and service updates.
-
Provide customer support and handle complaints.
-
Prevent fraud, misuse and unauthorised access.
-
Maintain records, improve our platform and
comply with applicable laws.
Section 4.0
Sharing of Information
We may share necessary information with:
-
The dealer or repair partner selected for your request.
-
Delivery, logistics and doorstep-service providers,
where applicable.
-
Website hosting, analytics, communication, OTP
and technology providers, where used.
-
Professional advisers, regulators or law-enforcement
authorities where legally required.
We do not authorise partners to use customer information
for unrelated purposes merely because they received it
through FixFlip.
Partners may process information independently where
necessary to fulfil their own transactions or
legal obligations.
Section 5.0
Payments and Commissions
For transactions facilitated through FixFlip, customers
generally pay the relevant dealer or repair partner
directly. FixFlip receives commission from its partners.
The partner generally handles the customer's payment,
invoice and transaction records, subject to the actual
arrangement and applicable law.
FixFlip may receive information needed to track requests,
verify transaction status and calculate commissions.
Section 6.0
Cookies and Technical Data
Our website may use cookies or similar technologies
for essential website functionality, security,
preferences and analytics where enabled.
The actual technologies used may change as
the platform develops.
Non-essential tracking and other technologies will
be handled in accordance with applicable consent
and legal requirements.
Section 7.0
Data Security and Retention
We take reasonable measures appropriate to the
information we handle to protect it against
unauthorised access, disclosure, loss or misuse.
No online system can be guaranteed to be
completely secure.
We retain information only for as long as reasonably
necessary for the stated purposes, applicable legal
obligations, dispute resolution and legitimate
recordkeeping.
Section 8.0
Your Privacy Requests
Subject to applicable law and the provisions in force,
you may request access to, correction of or deletion
of relevant personal information by contacting
fixflipindia@gmail.com
.
We may need to verify your identity before processing
a request.
Certain information may need to be retained where
required by law or necessary to establish, exercise
or defend legal claims.
Section 9.0
Third-Party Services
Our website may link to partner websites or
third-party services.
Their privacy practices may differ from ours.
Please review their applicable privacy policies
when interacting with them.
Section 10.0
Children's Information
Our services are not intended to collect children's
personal information unnecessarily.
Where applicable law requires parental consent
or other safeguards, we will follow the
relevant requirements.
Section 11.0
Changes to This Policy
We may update this policy as our services,
technology or legal obligations change.
The revised version will be published on this page
with an updated date.
Where required, we will provide additional
notice or obtain consent.
Section 12.0
Contact Us
For privacy questions, requests or complaints,
you may contact FixFlip using the details below.
Platform Operator: NEW HIGH CLASS
Address: West Delhi 110018
