Terms & Conditions

Introduction

Welcome to FixFlip, available at https://fixflip.in .

FixFlip operates an online platform connecting customers with participating mobile phone dealers and repair service partners for buying phones, selling used phones and booking repair services.

FixFlip generally earns commissions from participating partners. Customers generally pay the relevant partner directly.

These Terms & Conditions govern your use of FixFlip's website, application and related platform services.

• Platform Operator: NEW HIGH CLASS
• Support: fixflipindia@gmail.com
• Phone: 8708500500

By using the platform, you agree to these terms, subject to applicable law.

Role of FixFlip

FixFlip provides a platform for customers and participating partners to connect and coordinate transactions.

Unless a specific transaction expressly states otherwise, FixFlip is not the direct seller of a partner's phone, the purchaser of a customer's used phone, the recipient of the customer's transaction payment or the repair technician performing the service.

The relevant partner is responsible for fulfilling the transaction or service it accepts, including applicable product descriptions, payment arrangements, invoices, delivery, repair work and warranties.

However, FixFlip remains responsible for its own obligations under applicable law. Nothing in these terms excludes any responsibility that cannot legally be excluded.

Partner and Seller Information

Where applicable, the relevant product listing or transaction information will identify the participating seller or service provider, its relevant contact details, the product or service offered and the applicable terms.

Customers should review the partner's identity, product condition, price, warranty and return or refund terms before confirming a transaction.

Buying Phones

Phone listings may include new, used or refurbished devices. The listing should describe the device's condition, specifications, included accessories, price and applicable warranty or return terms.

Product availability and final fulfilment are subject to confirmation by the relevant partner.

The partner is responsible for providing accurate product information, accepting and fulfilling the order, issuing the applicable invoice and handling payment, subject to applicable law.

FixFlip may help coordinate enquiries, order updates and complaints.

Selling Used Phones

Customers may submit details about a phone to obtain an indicative valuation or selling offer.

An online valuation is an estimate unless expressly stated to be a binding offer. The partner may inspect the device and verify its condition, functionality, ownership and other relevant details.

If the final offer differs from the initial estimate, the revised offer and reasons for the change should be communicated to the customer.

The transaction should proceed only after the customer accepts the applicable final offer.

The customer must have the lawful right to sell the device and must not submit stolen, unlawfully obtained or fraudulently represented devices.

The partner buying the phone is responsible for paying the customer according to the agreed transaction terms.

Repair Services

FixFlip may connect customers with participating repair partners for doorstep or other repair services.

The relevant repair partner is responsible for assessing the device, explaining the proposed repair, disclosing applicable charges, obtaining approval before undertaking chargeable work and performing the agreed service.

Customers should approve the applicable quotation before repair work begins. Additional work or charges require appropriate disclosure and approval.

Repair warranties, if offered, apply according to the specific repair listing, quotation, invoice or warranty document.

Payments and Commissions

Customers generally pay the relevant phone dealer or repair partner directly.

FixFlip receives commission from participating partners under separate partner arrangements.

The commission payable by a partner to FixFlip is not an additional customer charge unless expressly and lawfully disclosed as part of a particular transaction.

The partner is generally responsible for payment collection, refunds, invoicing and transaction records, subject to the actual arrangement and applicable law.

Customers should not transfer money to an individual claiming to represent FixFlip unless the payment arrangement has been independently verified through official channels.

Cancellation, Returns and Refunds

Cancellation, return, replacement and refund eligibility depends on the applicable product or service terms disclosed before the transaction and on applicable law.

The relevant seller or service provider is generally responsible for processing the customer's transaction-related refund.

FixFlip may assist with communication and complaint escalation.

Nothing in these terms removes a customer's statutory rights relating to defective, deficient, misdescribed or otherwise legally non-compliant goods or services.

Warranty

A refurbished phone may carry a six-month warranty where the specific product listing or warranty document expressly provides it.

Warranty coverage, exclusions, provider and claim procedure must be disclosed for the relevant transaction.

Repair-service warranties are separate and depend on the specific repair partner's disclosed terms.

A warranty should not be assumed where it has not been offered.

Customer Responsibilities

Customers agree to:

• Provide accurate contact and transaction information.
• Use the platform lawfully.
• Avoid fraudulent transactions and misleading device descriptions.
• Provide devices they are legally entitled to sell.
• Protect their account credentials and report suspected unauthorised activity.
• Avoid interfering with the platform or misusing partner contact details.

Platform Availability

FixFlip may update, improve or temporarily suspend platform features for maintenance, security or operational reasons.

We will handle such changes consistently with applicable law and existing transaction obligations.

Intellectual Property

The FixFlip name, branding, website design, original content and platform materials are protected by applicable intellectual-property laws.

They may not be copied or used without authorisation, except where permitted by law.

Complaints and Disputes

Customers may contact FixFlip at fixflipindia@gmail.com to raise a platform-related or transaction-coordination complaint.

The relevant seller or repair partner should also be identified in the applicable listing or transaction information.

Complaints will be handled according to applicable law, including legally required acknowledgment and resolution timelines.

• Grievance Officer: Ankush Chugh
• Designation: COO
• Email: FIXFLIPINDIA@gmail.com

Liability

Each party's responsibilities depend on its actual role in the relevant transaction and applicable law.

Nothing in these terms excludes consumer rights or liabilities that cannot legally be excluded.

Governing Law

These terms are governed by applicable laws of India.

Any jurisdiction or dispute-resolution clause must be interpreted consistently with mandatory law and the jurisdiction of competent authorities.

Changes to These Terms

We may update these terms from time to time.

Revised terms will be published on this page with an updated date.

Material changes will be communicated where required by law.

Contact

For support, enquiries, transaction issues, or complaints, please contact FixFlip Support.

Platform Operator: NEW HIGH CLASS

Address: West Delhi 110018