Understand the return, replacement, refund, and cancellation procedures for phone purchases, used-device sales, and repair services on FixFlip.
FixFlip operates a platform connecting customers with participating phone dealers and repair partners.
Customers generally pay the relevant dealer or repair partner directly. FixFlip receives commission from partners and may assist customers with communication and complaint coordination.
The actual seller or service provider is generally responsible for processing transaction-related refunds, subject to applicable law and the terms disclosed for the transaction.
Return, replacement and refund eligibility may differ according to the product, seller, condition and disclosed offer.
Before completing a purchase, customers should review the applicable product listing or order confirmation for:
A universal seven-day return or refund guarantee does not apply unless expressly offered for the relevant product.
Customers should report a product that is defective, damaged, incorrect or materially different from its advertised description as soon as reasonably possible.
Please provide the order details and relevant evidence so the responsible seller can investigate.
The seller must handle eligible complaints and provide remedies required by the applicable transaction terms and law.
FixFlip may assist in coordinating the complaint with the seller.
Replacement is available where offered for the relevant product or required by applicable law.
The process may involve verifying the reported issue, inspecting the device where appropriate and confirming stock availability.
If a replacement cannot be provided, the responsible seller must handle the matter in accordance with the applicable terms and law.
A 48-hour exchange promise applies only if it is expressly offered for the relevant product and the meaning of that time window is clearly disclosed.
Where a refund is approved or legally due, the responsible seller or service provider will process it using the applicable payment arrangement.
The refund timeline should be communicated to the customer, including any additional time required by a bank or payment provider.
Any advertised processing period must reflect the actual process.
Refunds must not be unreasonably delayed or withheld contrary to applicable law.
Customers should review the applicable repair quotation and cancellation terms before confirming a booking.
Any diagnostic, visit or cancellation fee must be disclosed before the customer commits to the booking.
A ₹99 diagnostic fee applies only if the relevant partner actually charges that fee under the disclosed conditions.
Refunds for cancelled bookings, completed work, unavailable services or disputed charges will be handled according to the agreed terms and applicable law.
Additional repair work or charges require appropriate prior disclosure and approval.
When a customer submits a used phone for sale, the initial online valuation may be an estimate subject to inspection.
If the partner proposes a revised price after inspection, the customer should receive the revised offer and accept it before the transaction proceeds.
The partner buying the phone is responsible for paying the agreed purchase amount.
Any dispute about inspection, device condition, agreed valuation or payment may be raised with FixFlip for assistance.
Once the sale has been completed, cancellation or reversal is subject to the transaction terms and applicable law.
The relevant dealer or repair partner is generally responsible for:
FixFlip may coordinate communication and help customers escalate complaints but does not collect the customer's transaction payment in its ordinary commission-based model.
This allocation does not remove any responsibility FixFlip may have under applicable law.
Any valid non-refundable charge or exclusion must be disclosed before the transaction and must comply with applicable law.
Nothing in this policy removes a customer's rights concerning defective goods, deficient services, misrepresentation or any other legally protected entitlement.
Contact FixFlip with your order or booking number, relevant transaction details and a description of the issue.
FixFlip may forward the complaint to the responsible partner and coordinate a response.
This policy may be updated to reflect operational changes or legal requirements.
The current version will be published on this page with an updated date.
For return, refund, cancellation and transaction-related enquiries, contact FixFlip Support.
Address: WEST DELHI 110018
